![]() I had to be persistent and send more emails before they would actually provide tech support. What's worse, when I contacted tech support they just wanted to sell me the upgrade to version 3 rather than help with my problem. But I've had a series of problems over the years including executor problems and 'internal errors' once I finally got past the executor problems. I've really wanted to like this app as a highly recommended alternative to Retrospect. I've had major problems with Data Backup over two versions: version 2 and the new version 3. My ratings are based solely on this does not work with Snow Leopard after 3 months and I had to invest in another Backup program which should never have been the case. I'd stay away from this program even if they paid you to take it let alone you paying them. So how can you trust anything that is backed up if it has to be restored. You'll find the time stamps in he logs make no sense. If you buy it, check your logs if you have it doing scheduled backups or even just manually backup. This is appalling that this program is being marketed on here as Snow Leopard compatible. This is backup software and its used for safety. However, it doesn't and I am left with little confidence in their ability to deal with this issue of making their software SL compatible. If Data Backup worked like it used to, it would be great. I tried Retrospect v8 which is Snow Leopard compatible but it really is overkill for my needs. I used to be a Retrospect user before Data Backup and switched to Data Backup as I liked its rotational capability. SuperDuper, another excellent backup and cloning software was Snow Leopard compatible almost from the get go. In fact, everything I have worked with Time Machine shortly after it came out. I decided to get Get Backup 2 which complements Time Machine nicely and works fine with Time Machine. The last I heard from support is that its going to be fixed soon but I had this odd feeling the developer has gone a missing. The 3.1 still has not been updated with a fix. Support has been responsive but they have been telling me this is going to be fixed soon and Snow Leopard came out 3 months ago. In fact, I finally realized the backups were doing strange things like running at odd times, more than it should on the schedule and thus I had no confidence in the backups it was creating. The introduced 3.1 for Snow Leopard compatibility. I've used Data Backup without trouble for at least two years without incident until Snow Leopard came out. The functionality of the product is excellent and other than issues directly related to my lack of understanding, Data Backup works as described by Prosoft. It took some time and was a little tedious but the issue was completely resolved and I now know more about how the software works. John couldn't have been more technically proficient, patient responsive, interactive. I used them yesterday to resolve the versioned backups issue. However, the customer service/tech support is excellent, and by the way, not out-sourced. They disappeared into a double secret area that required a call to tech support. And to restore the clone elswhere required that the clone be cloned to it's destination to be bootable, not "restored." I also had a problem with not sufficiently understanding what would happen to the rest of the files/folders on my external HD when I performed versioned backups. It wasn't clear that it required it's own partition. It took a while to figure out how to create a bootable clone for example. For me personally, the instructions did not seem to sufficiently explain some of the features and the trouble thereby that results. ![]()
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